FAQ Yarn Canada & Calgary

FAQ (ISPIE Raffia Yarn Canada & Calgary)

Orders & Payments

Q: How do I place an order for raffia yarn in Canada?
A: Simply add ISPIE raffia yarn or other products to your cart and proceed to checkout. We ship across Canada, including Calgary and Alberta.

Q: What payment methods do you accept?
A: We accept major payment methods including credit cards, Shopify Payments, and PayPal.

Q: Can I cancel my order?
A: Orders can be cancelled within 12 hours of purchase. After that, your order may already be processed or shipped.

Shipping (Canada & Calgary)

Q: Do you ship raffia yarn across Canada?
A: Yes, we ship ISPIE raffia yarn across Canada, including Calgary, Edmonton, Toronto, Vancouver, and all other regions.

Q: How long does shipping take in Canada?
A:
Canada: 2–10 business days
International: 7–21 business days

Q: How much is shipping?
A: Shipping rates are calculated at checkout based on your location.

Q: Do you offer local pickup in Calgary?
A: Yes, local pickup in Calgary is available. Details will be provided after purchase.

Yarn & Products

Q: What is ISPIE raffia yarn made of?
A: ISPIE raffia yarn is made from rayon (viscose cellulose fiber), giving it a natural straw-like texture ideal for crochet projects.

Q: Is ISPIE raffia suitable for crochet?
A: Yes, it is widely used for crochet projects such as bags, hats, baskets, and summer accessories.

Q: Can I buy raffia yarn in Canada?
A: Yes, ISPIE raffia yarn is available in Canada with shipping to Calgary and all provinces.

Q: How many skeins do I need for a project?
A:
Hat: 1–2 skeins
Bag: 2–4 skeins
Sweater: 5–8+ skeins
We recommend ordering extra to ensure color consistency.

Q: Will yarn colors match exactly?
A: Not always. Yarn is dyed in batches, so slight variations between dye lots may occur.

Q: Is your yarn suitable for beginners?
A: Yes, our yarn is suitable for all skill levels. If you are unsure, we can help you choose the right option.

Q: Do you restock raffia yarn?
A: Some colors are restocked, but many ISPIE raffia shades are limited edition. If you love it, we recommend ordering early.

Returns & Refunds

Q: Can I return raffia yarn?
A: Yes, returns are accepted within 14 days if items are unused and in original condition with labels attached.

Q: What items are non-returnable?
A:

  • Used yarn

  • Yarn without labels

  • Custom orders

  • Sale items

Q: What if I receive a damaged item?
A: Please contact us within 48 hours with photos, and we will resolve the issue as quickly as possible.

Workshops

Q: How do I book a workshop?
A: Workshops can be booked through our website or by contacting us via email or Instagram.

Q: What is your cancellation policy for workshops?
A:

  • 7+ days notice → full refund

  • 3–6 days → store credit

  • Less than 72 hours → no refund

Q: Are materials included in workshops?
A: Most workshops include materials unless stated otherwise.

Q: Is this good for absolute beginners?
A: Yes, this course is designed for complete beginners.

Q: What is Continental knitting?
A: It is a faster knitting style where yarn is held in the left hand.

Q: Can I learn knitting online?
A: Yes, this is a fully online knitting class.

Q: Do I need experience?
A: No experience required.

Q: Is this available in Canada?
A: Yes, it is available worldwide including Canada.

Contact

Q: How can I contact you?
A: Email: ellen.yarn@gmail.com
We usually respond within 24–48 hours.