Refund policy

RETURN POLICY

1. Returns

We accept returns within 14 days of delivery, provided that items are:

  • unused
  • in original condition
  • with original labels

2. Non-returnable items

  • yarn without labels
  • used yarn
  • custom orders
  • sale items

3. Important (Yarn Notice)

We do not guarantee:

  • exact color match between dye lots

We recommend purchasing enough yarn for your project at once.

REFUND POLICY

1. Damaged Items

If your order arrives damaged:

  • contact us within 48 hours
  • provide photos

2. Incorrect Orders

If you received the wrong item:

  • we will cover replacement or refund

3. Refund Approval

Refunds are issued only if items meet return conditions.

CUSTOMER SERVICE POLICY

We aim to respond to all inquiries within:

  • 24–48 hours

Contact us:
Email: ellen.yarn@gmail.com

4. Refunds

Refunds are issued after inspection and returned to the original payment method.

5. Return Shipping

  • Paid by customer
  • Shipping costs are non-refundable